I ask, listen and understand.

I begin each project by gaining a solid understanding of who you are, what you do and why you do it.

I collaborate with my clients.

Design doesn't come in a flash of inspiration. It's a collaborative process of discovery that takes patience, experience, and communication. I involve my clients every step of the way.

I am on time and on budget.

I determine the scope of the project, create a budget and timeline, and once they’re approved, I stick to them.

I answer my own phone.

"Press one to waste your time, and two to waste everyone's time." You called because you want to talk, so I answer.